🔄 Returns Policy
How to Make a Return
Returning an item is always free within Italy.
For all other European countries, there's a fixed cost of €5, which will not be refunded when your order is reimbursed.
You can make a return by:
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Visiting our physical store.
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Downloading the return label from your reserved area if you made the purchase with a registered account.
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Requesting the label via email (for guest purchases or if unavailable) by writing to ordini@check-point.it with the subject: "Return label request for order number ... of ..." You'll receive the label within 24/48 hours (Monday to Friday).
Prepare Your Package
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Use the same bag or box you received your order in.
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If you use an oversized box compared to the original shipment, we reserve the right to deduct €5 from your refund.
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Important: If you purchased shoes, it is strictly forbidden to use the original shoe box as the outer packaging.
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Remove the initial shipping label and apply the return label.
Return Conditions
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The item must be returned unworn, unwashed, undamaged, complete with tags, labels, original packaging, and packing materials.
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The return must be shipped within 14 days of receiving your order.
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The refund will only be authorized if all these conditions are met.
Refund
Once we receive your return, it will be verified within 48-72 hours by one of our operators.
If compliant, you'll receive a full refund via your original payment method.
If the conditions are not met, your refund may be partial or not issued at all if the item is deemed non-reconditionable.
If you wish to have the non-refunded merchandise returned to you, you can do so by paying a fixed fee of €5 for the new shipment.